Refund and Download Policy
Last updated May 24, 2026.
BizStartPro sells digital downloads, including business guides, workbooks, templates, and related digital resources. This policy explains how refunds and download access work.
30-day refund policy
If your purchase is not what you expected, contact us within 30 days of purchase and request a refund. Approved refunds are returned to the original payment method.
- Send refund requests to support@bizstartpro.com or through the contact page.
- Please include the order number or the email address used at checkout so we can find your order.
- We may ask what went wrong so we can improve the product, but you do not need to return a physical item because these are digital downloads.
- Repeated, fraudulent, or abusive refund requests may be declined.
Broken or missing downloads
If a download link does not work, the file is missing, or you purchased with the wrong email address, contact us and we will help restore access or send a replacement link.
Download access
Digital products are delivered after purchase through the order confirmation page, order email, and customer account area when available. Some products include both a full-quality file and a smaller file for faster downloading or easier mobile viewing.
Digital file note
Because these products are digital, downloaded files cannot be physically returned. If a refund is issued, please delete the downloaded files and do not continue using, sharing, reselling, or redistributing them.
Questions
For refund, download, or access questions, email support@bizstartpro.com.